Postal services
We provide information on what to expect from your postal services providers, information on sending and receiving post and parcels, and how we can help you with complaints if something goes wrong.
What do you need help with?
Sending letters and parcels
How to make sure your post and parcels arrive safely, and what you can do if things go wrong.
Complaints about postal services
How to make a complaint about lost, delayed, or damaged mail, what you can expect, and how we can help.
Online shopping and parcel delivery rights
Your consumer rights when shopping online, what you are entitled to, and what to do if things go wrong.
Royal Mail stamp swap out scheme
Information and advice regarding the Stamp Swap Out Scheme.