Postal services
We provide information on what to expect from your postal services providers, information on sending and receiving post and parcels, and how we can help you with complaints if something goes wrong.
We provide information on what to expect from your postal services providers, information on sending and receiving post and parcels, and how we can help you with complaints if something goes wrong.
How to make sure your post and parcels arrive safely, and what you can do if things go wrong.
How to make a complaint about lost, delayed, or damaged mail, what you can expect, and how we can help.
Your consumer rights when shopping online, what you are entitled to, and what to do if things go wrong.
Information and advice regarding the Stamp Swap Out Scheme.
What to do if you are unhappy with the service you have received from Royal Mail.
Information about changes to Post Offices in Northern Ireland.
Types of postal scams and what to look out for.
Information for sending or receiving goods outside of the EU.